Sign In
Service Level Agreement



   ​For our beneficiary's satisfaction, King Fahad National Library seeks to provide the Library’s external portal services and 

electronic services accessible at all times. Therefore, we provide here a list of the external portal services and the electronic

services that achieved compliance with these requirements, in addition to the maximum time for the provision of service. 

While noting that this duration does not include the completion of missing items, in case the client has not provided all the

required information.  Furthermore,​ clients must adhere to the conditions and requirements of  each service as indicated in 

the electronic services guide at the Library. As all electronic services will be added consecutively to this list. For further 

​information on all available electronic services, please visit Electronic Services page.  ​

Assistance and Support:

The portal includes a section for helping and supporting the beneficiaries. As this section provides all what the library's visitor

needs of help, taken into consideration that it meets the needs of the largest number possible of visitors. Therefore, we provide

a readable content, material and media in various formats, in addition to detailed information and links to some forms of  help 

such as FAQ, multiple queries sections, ease of use, smartphones applications, and others.


Privacy and Confidentiality of Information:

The King Fahad National Library's portal puts its users and visitors' confidentiality of information at the top of priorities list, 

as the portal management exerts all its efforts to provide high quality services for all beneficiaries through the privacy and 

confidentiality of information document.


Provision of Mechanisms for Communication and Engagement:

The portal management adheres to interaction and response to the inquiries requests that are received through 

Contact Us page.


Electronic Service Criteria:

  • ​The time required to access the Home Page and other pages as well is no more than (4) seconds maximum.

  • The time required to access the Home Page in the portal ranges in average between 2 to 4 seconds.

  • Downtimes per year is about 4.38 hours.

  • Downtimes per month is about 21.56 minutes.


2022 All rights reserved to King Fahd National Library